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Heart to Heart Talks – Three Steps to Discuss the Elephant in the Room
At the root of many of our interpersonal or team conflicts is a failure to communicate. Sometimes the problem is that information isn’t shared broadly enough and people become resentful because they...
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Moment of Trust – How to Give Feedback That Builds Trust, Not Destroys It
Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your...
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Stop Walking on Eggshells – 4 Tips for Dealing with Temperamental People
Hunting for hidden eggs is one of the great traditions of celebrating Easter. The fun and excitement of finding eggs can be tempered by the prospect of accidentally stepping on and breaking those...
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The 1 Thing Every Employee Needs That Most Bosses Don’t Know How to Give
Every employee needs candid (yet caring) feedback about her performance, but most bosses shudder in fear at the thought of having that tough conversation. I’m the first to admit that having a...
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How to Give Feedback That Builds Trust in a Relationship
Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your...
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Confronting Poor Performance is a “Moment of Trust”– 5 Steps for Success
Addressing poor performance with an employee presents a leader with a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you handle the situation with competence...
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The 2 Factors That Drive Powerful and Productive Team Conversations
It’s ok, you can admit it. We’ve all been there. Working in teams can be incredibly frustrating. Whether it was in school, work, or a community organization, you’ve probably had a dysfunctional team...
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The 2 Behaviors That Sabotage Team Communication
In my previous article I wrote about the conversational “sweet spot” that unlocks team performance. The sweet spot is defined as the balance of candor and curiosity in team discussions. It’s a...
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The 4 Skills That Allow Your Team to Discuss The Most Difficult Issues
In my last two articles, I’ve explored the concept of a team’s Conversational Capacity®. Conversational capacity is the ability to have open, balanced, non-defensive dialogue about tough subjects and...
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8 Steps for Dealing with An Underperforming Employee
Talking with team members about their performance challenges typically falls in the category of “least favorite” managerial tasks, along with things such as budgeting, attending all-day meetings, and...
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